Frequently Asked Questions
Everything you need to know about our premium footwear and repair services.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. We recommend measuring your foot from heel to toe and comparing it to our chart, as sizing can vary slightly between athletic and formal styles.
What is your return policy for footwear?
You can return unworn items in their original packaging within 30 days of delivery. Please note that custom-mended or personalized shoes are final sale and cannot be returned.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Do you offer professional shoe repair services?
Yes, Footwear Menders specializes in restoration. You can purchase a repair package online, and we will send you a prepaid shipping label to send your shoes to our master cobblers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your shipment's progress in real-time.